Shipping costs
Standard shipping costs are € 4.99. The standard shipping costs may deviate if this is clearly stated in specific advertising campaigns. These shipping costs may differ outside the Netherlands and Belgium.
Payment terms
SicilyEvents SRL offers several payment options from which you can choose:
- Payment through iDEAL
We will forward you to your own trusted banking environment. Here you then transfer the money. Our iDEAL payments are handled by SISOW payment innovations. - Bank contact MisterCash
Enter your card number and expiration date. Then pay via the payment system of your own bank. Our MisterCash payments are handled by SISOW payment innovations. - SOFORT banking
Make a transfer at your bank using SOFORT banking. You can log in with your internet banking information and then confirm the payment.
Delivery time
In most cases, if ordered and paid for before 10 p.m., your order will be processed and shipped on the same day. In the unlikely event that a product is not (timely) available, we will notify you within 24 hours after placing your order. If you order through our webshop, you will always receive a track & trace code after sending your order when the order is scanned at the carrier.
14 days to change your mind
You have a trial period of 14 days after receipt of the ordered products. If you return, you will receive a refund of the amount already paid, if applicable. For returns, always contact us at info@mazzacchino.com
Return shipments
If you want to return a product, send your package back to our delivery centre;
Wepaq BV
Att. Mazzacchino
Beneluxbaan 13
5121 DC Rijen
Netherlands
The costs for this return shipment are for your own account and you must pay at the post office or drop-off point. If there is something wrong with the product or the delivery, you can rest assured that we will bear the return costs.
Provided we are informed about this in advance
• Drop off your package at a DHL service point
• Drop off your parcel at a Kiala point
• Drop off your package at a PostNL Office
• Drop off your parcel at a bpost office
Complaints procedure
You can send your questions and / or complaints to info@mazzacchino.com. You will receive an answer as soon as possible, at the latest within 14 working days. Are you not satisfied with the handling of your complaint? In that case, you can contact the the European Online Dispute Platform (ODR)(http://ec.europa.eu/consumers/odr/)
Delivery
Almost all orders are delivered by DHL in the Netherlands and by Bpost (via DHL) in Belgium. If it happens that the delivery person does not find you at home, the package will be offered again free of charge at another time. You will also receive a ‘not-home notification’ on which you can indicate where and when you want to receive or collect the package. For other countries we might use other couriers. If you order through our webshop, you will always receive a track & trace code after sending your order when the order is scanned at the carrier.